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CUSTOMER EXPERIENCE JOURNEY and Q&AJoran Oppelt presents a Customer Experience Journey case study and talks about the consulting process at Illustrious at the 1 Million Cups event in Asheville, NC.
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What is Executive Coaching?Surround Yourself With People Who Believe in You.
"Though I have been both of these things, I don't need to be a CEO or a rock star in order to coach CEOs and rock stars. I need to have a burning, white-hot belief in human potential." If you are wanting to boost your accountability, work your growth edges, and accomplish more with your team or as an executive/CEO, join the FREE Amplified Executive Coaching Group now. |
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CASE STUDY: PRACTITIONER FREEDOMDebbie Cherry is the CEO and creator of Practitioner Freedom. She needed fresh eyes on the business - someone to lead the team through a process that would map the image (and journey) of the ideal client, break down old ways of thinking, clean up current communication and collaboration methods, and bring clarity to the roles and responsibilities as well as accountability to the team.
Here are the results after a 5-day retreat that included a Vision + Core Values Workshop, DiSC Workshop, Customer Journey Mapping, StoryBrand Workshop, Objectives and Key Results (OKRs) Workshop, 4-1-1 Coaching and Monthly Executive Coaching |
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THE VISUAL MEETINGS FIELD GUIDE (24:00)Joran discusses the writing of his latest book, The Visual Meetings Field Guide: How to Facilitate Great Meetings with Amazing Teams.
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GRAPHIC RECORDING DEMO (3:00)Graphic Recording: Day One of the Yerusha 2021 Leadership Development Retreat by Elizabeth Beier.
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Visual Thinking (20:00)On MURAL’s Backstage Pass, Joran Oppelt leads you through the basics of visual thinking as well as activities that can unlock creativity, create alignment, and make meaning.
*Joran's segment begins at 38:20. |
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MIND MAPPING (15:00)Joran joins MURAL’s Emilia Astrom to discuss mind mapping and how to organize your ideas into a structured, visual diagram.
*Joran's segment begins at 17:00 |
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Strategic Visioning (2:08)Strategic Visioning is a unique methodology for visual strategic analysis. It supports strategy development, alignment, and organizational change for any group or team.
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CUSTOMER JOURNEY MAP (00:16)Map your customer journey and strengthen your team's ability to deliver.
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